As the United States becomes increasingly multicultural, representation can no longer be reduced to simply including diverse people in a campaign. Consumers expect brands to understand their context, lived experiences, and the cultural cues that shape their identities.
The first era of multicultural marketing focused on increasing the presence of diverse communities in advertising. That progress was important.
Today, however, the conversation has evolved. Representation is no longer just about being seen—it's about feeling understood. Consumers quickly recognize when a campaign authentically reflects their reality…and when it simply checks a diversity box.
ThinkNow's World in One City research puts numbers behind this shift.
The result is a nearly 30-point gap between what consumers expect and what they actually experience.
ThinkNow calls this difference The Representation Gap.
Los Angeles serves as a signal market—a place where cultural trends often emerge before spreading across the rest of the United States.
Understanding how identity, representation, and cultural influence evolve in Los Angeles helps brands anticipate the changes that will shape consumer behavior nationwide.
Studying Los Angeles is about much more than understanding one city. It's about understanding where the future of consumer behavior is already taking shape.
Closing the Representation Gap requires far more than creating more inclusive campaigns.
Organizations need to understand how identity, culture, influence, and consumer behavior interact throughout the entire decision-making journey.
That's exactly what ThinkNow's new framework is designed to do.
More than a research report, it provides a practical approach to helping brands, agencies, and organizations turn representation into a competitive advantage through research, audience intelligence, synthetic insights, and activation.
The Representation Gap explores the data, strategic framework, and business implications for organizations looking to build more relevant brands in multicultural markets.
Download the complete framework and discover how ThinkNow helps organizations Understand, Reach, and Engage the audiences shaping the future of the marketplace.
Artificial intelligence is transforming the market research industry at an unprecedented pace. From survey analysis to synthetic data and predictive modeling, AI is making research faster, more scalable, and increasingly accessible.
If AI can analyze data, what becomes the role of the researcher?
In the latest episode of The New Mainstream Podcast, Mario Carrasco sits down with Vera Chien, a research and strategy leader with extensive experience in entertainment and consumer insights, to discuss how AI is reshaping the future of research and why human curiosity is becoming more valuable than ever.
Audience preferences in entertainment can change overnight. New platforms emerge. Cultural moments spread globally within hours. Success depends not only on understanding what people consume, but also why they connect with certain stories, creators, and experiences.
That constant evolution has made entertainment research an ideal testing ground for new approaches to audience intelligence.
As Vera explains, researchers working in entertainment have long combined quantitative data with cultural context, behavioral observation, and human interpretation, skills that remain essential even as AI becomes more sophisticated.
One of the most compelling themes from the conversation is that AI excels at identifying patterns, synthesizing information, and accelerating analysis. What it cannot do is replace the uniquely human ability to ask unexpected questions.
Technology can uncover trends.
Researchers determine which ones actually matter.
Ultimately, the conversation moves beyond the familiar debate about whether AI will replace market researchers.
A more important question is:
How can AI make researchers better?
By automating repetitive tasks, expanding analytical capabilities, and accelerating discovery, AI allows researchers to spend more time doing what they do best: understanding people.
And that's where the future of consumer insights is headed, not toward less human involvement, but toward more meaningful human intelligence.
In this episode of The New Mainstream Podcast, Mario Carrasco and Vera Chien explore these ideas and share practical perspectives on the future of audience intelligence.
Listen to the full episode to discover why the future of market research isn't about replacing human insight—it's about making it more powerful than ever.
For years, many organizations have approached multicultural marketing by asking who their audience is. Increasingly, however, the more important question is how people define themselves, experience representation, influence culture, and make decisions.
ThinkNow's latest Diversity OS report demonstrates that diversity is no longer simply a demographic characteristic to account for during campaign execution. Instead, it functions as the operating system shaping consumer behavior, brand perception, and purchasing decisions, particularly in markets like Los Angeles that often foreshadow broader national trends.
One of the clearest findings from the report is that consumers do not think about diversity the same way many marketers still do. Nearly seven in ten Los Angeles residents (69%) say everyday diversity best represents the city, while 67% believe brands should reflect that diversity in their advertising. These findings suggest that multiculturalism is no longer viewed as a niche audience strategy but as a baseline expectation for brands operating in diverse markets.
The report further shows that traditional marketing models often treat diversity as a downstream campaign decision through casting, language adaptation, or audience segmentation. ThinkNow’s diversity OS model, a market research framework designed to help businesses understand how modern consumers make choices based on consumer cultural background, identity, personal values and spending habits, positions diversity as market infrastructure that should inform consumer outreach strategies from research and creative development through media planning and customer.
The report also shows that while consumers expect brands to reflect diverse communities, they do not believe current advertising meets those expectations. Although 67% of respondents say diversity in advertising is important, only 37% feel Los Angeles is accurately represented in advertising and media. In what we document as a ‘representation gap,” we find that consumers are not simply asking to see more diverse faces. They want authentic portrayals of neighborhoods, families, languages, values, and everyday experiences. For organizations, accurate cultural representation means measuring cultural accuracy and credibility in advertising, not just diversity in visible representation.
Our report also further reinforces Los Angeles' role as a leading indicator for national consumer behavior. Sixty-five percent of Los Angeles residents agree that the city sets trends for the rest of the country. Respondents point to entertainment, food, fashion, sports, and neighborhood culture as major areas of influence. The implications of our findings point to more targeted efforts to connect with the communities where trends first emerge. Understanding local cultural signals can help brands anticipate broader shifts in consumer expectations before they spread nationally.
Perhaps the most practical finding in our report is that cultural relevance directly influences purchasing behavior. More than half of respondents (58%) say local authenticity matters when it comes to purchases and experiences. These trends are even higher among Black and Hispanic consumers. In this context, authenticity cannot be added at the end of a campaign. Instead, the data shows that it should shape research, messaging, partnerships, media strategy, and customer experience from the beginning, because consumers increasingly evaluate brands based on whether they demonstrate a genuine understanding of the communities they serve, not simply whether they acknowledge diversity.
Our diversity OS framework encourages organizations to rethink multicultural marketing as an ongoing strategic discipline rather than a campaign-level tactic. Overall, our findings highlight four interconnected drivers of consumer behavior: identity, representation, influence, and decision-making. Together, these dimensions provide a more comprehensive way to understand how consumers connect with brands in increasingly multicultural markets. As consumer expectations continue to evolve, organizations that build cultural intelligence into research, creative development, media planning, and customer experience will be better positioned to create messaging that feels relevant, credible, and authentic across the communities they hope to reach.
Download full report here.
As artificial intelligence continues to evolve, the conversation is shifting from what AI can generate to what it can do.
In the latest episode of The New Mainstream Podcast, Michael Nevski joins Mario Carrasco to explore the next phase of AI: agentic systems and their implications for consumer behavior, payments, and trust.
Michael Nevski, Director of Global Insights at Visa, brings a unique perspective at the intersection of data, economics, and real-world consumer decision-making. Recognized as one of the most influential professionals in the insights industry, he shares how emerging technologies are reshaping how we understand and interact with consumers.
While generative AI has transformed content creation and automation, agentic AI introduces a new paradigm. These systems don’t just assist, they act.
From making purchases to managing financial decisions, AI agents have the potential to operate on behalf of consumers. This shift raises important questions:
In industries like finance and payments, the implications are even more significant.
As AI begins to participate in transactions, trust becomes a central pillar. Consumers are not just evaluating brands anymore; they are evaluating systems.
This evolution challenges companies to rethink:
For brands, this is not just a technological shift. It’s a behavioral shift.
Understanding how consumers feel about AI acting on their behalf will be critical for future growth.
As Michael highlights, the opportunity lies in translating complex data into actionable insights that help organizations navigate uncertainty, anticipate behavior, and build trust in an AI-driven economy.
The brands that succeed will be those that understand not only the technology, but the human response to it.
Listen to the full episode of The New Mainstream Podcast and explore how agentic AI is shaping the future of consumer behavior.
For years, many brands have operated under a quiet assumption:
The more culturally specific you are, the greater the risk.
Traditional logic suggests that neutrality protects mass reach and that leaning into specific cultural identity may create controversy or alienate audiences.
But new data from ThinkNow challenges that belief directly.
We conducted an online survey among residents of the Los Angeles DMA, exploring perceptions of Bad Bunny’s selection as the Super Bowl Halftime performer. The findings do not reveal hesitation. They reveal validation.
The myth of cultural risk does not hold up under data scrutiny.
Download the full report here.
Overall sentiment toward Bad Bunny’s participation is clearly favorable among all Los Angelenos.
Consumers are not reacting defensively to representation. They are recognizing it as culturally meaningful and aligned with broader shifts in American culture.
The assumption that cultural specificity shrinks reach is not reflected in audience perception in one of the country’s most culturally influential markets.
Sports engagement among LA DMA residents is widespread:
Rather than fragmenting audiences, cultural relevance drives additional engagement.
If representativeness were truly a brand risk, perception metrics would reflect hesitation or backlash. The data shows the opposite.
When asked how a brand using Bad Bunny in a Super Bowl commercial would affect perception:
On perceived risk:
In other words, perceived controversy is limited.
The commercial upside, however, is measurable:
Brands using Bad Bunny are most commonly associated with being inclusive, youth-oriented, and trend-forward.
This is not reputational erosion. It is brand strengthening.
Los Angeles is widely viewed as a cultural hub.
Among LA County residents:
LA is not a peripheral market. It is a leading indicator of where culture is moving nationally.
The data does not support the belief that cultural representation creates brand danger.
It shows the opposite:
The myth of cultural risk appears to exist more in corporate caution than in consumer behavior.
For brands planning national campaigns, especially in high-visibility moments like the Super Bowl, the question is no longer whether representation is risky.
The question is whether ignoring cultural reality is the greater risk.
Because for consumers, representation is not a gamble. It is a need.
If you are planning national or multicultural campaigns, this study provides concrete evidence of how consumers actually respond to cultural representation.
Download the full report to explore the complete findings, data, and analysis from the LA DMA study.
Alcohol consumption in the United States continues to evolve, shaped by health concerns, economic pressure, and changing social norms. ThinkNow’s 2025 Alcohol Consumption Report, based on a nationally representative survey of U.S. adults age 21+, offers a clear picture of how, where, and why people are drinking today—and how those behaviors vary sharply by generation and cultural background.
Download the full report here.
Across generations, Millennials stand out as the most active alcohol consumers. They are the most likely to drink weekly or more often and show the highest participation across nearly every beverage category, including beer, wine, cocktails, hard liquor, and hard seltzers. Unlike older cohorts, Millennials’ drinking occasions span both everyday relaxation and special celebrations, reinforcing their role as the industry’s most versatile consumer segment.
Gen X follows closely behind in frequency, while Boomers show steadier, less variable habits. Gen Z, in contrast, is notably less likely to drink frequently and more likely to report cutting back altogether.
Regardless of age or ethnicity, alcohol consumption is now primarily an at-home activity. Nearly three-quarters of drinkers say they most often consume alcohol at home, far exceeding restaurants, bars, or social gatherings. This shift reflects lasting changes from recent years, including cost control, convenience, and lifestyle reprioritization.
While Millennials remain the most likely to associate drinking with celebrations, Gen Z is the least likely to drink at home, suggesting a looser attachment to alcohol as a routine behavior rather than a default social accompaniment.
A critical takeaway from the report is that moderation is rising. More adults report decreasing their alcohol consumption over the past year than increasing it. Health and financial considerations dominate the reasons for cutting back, with improvements in physical health and saving money cited most often.
These motivations vary by age. Younger adults, especially Gen Z, are more likely to consciously reduce consumption, while Boomers largely report no change, indicating that habits stabilize with age.
Among Millennials specifically, avoiding hangovers is a disproportionately strong driver of reduced drinking, highlighting growing awareness of alcohol’s short-term physical costs even among heavy participants.
For those who are drinking more, stress is the dominant factor. Roughly half of adults who increased their alcohol consumption cite stress or anxiety as the primary reason, followed closely by discovering new beverages they enjoy. Socializing more often and having greater disposable income also contributes to a lesser extent.
This contrast, health-driven reduction versus stress-driven increases, underscores the polarized role alcohol continues to play: both a potentially unhealthy choice and a coping mechanism.
About half of alcohol consumers say their preferences have changed in the past year, whether in brands, flavors, or beverage types. These shifts are most pronounced among younger consumers, particularly Gen Z and Millennials, who are far more likely than older adults to experiment.
Two-thirds of drinkers overall say they are open to trying new brands or flavors, but openness declines sharply with age. Boomers overwhelmingly prefer familiar options, while Millennials and Gen X occupy a middle ground between exploration and brand loyalty.
When buying alcohol, trusted brands and social enjoyment matter most across the board. Affordability, alcohol content, and perceived quality also rank highly. However, Millennials consistently evaluate more factors than any other generation, placing greater emphasis on brand prestige, recommendations, packaging, and trend relevance.
This suggests a more complex decision-making process, where functional attributes and social signaling intersect, especially for younger and mid-aged consumers.
Just over one-third of alcohol consumers say global events, including economic shifts or trade changes, have a moderate or significant impact on their access to or preference for imported alcohol. Sensitivity to global influence is highest among Asians, Gen Z, and Millennials, indicating that international supply chains and pricing dynamics increasingly shape consumer choice.
Alcohol consumption in 2025 is defined by moderation, experimentation, and context. Consumers are not abandoning alcohol, but they are thinking more carefully about when, why, and what they drink. Health concerns are pushing behavior in one direction, while stress and discovery pull in another. For brands and retailers, understanding generational and cultural nuance is central to staying relevant in a market that is becoming more selective, more intentional, and more fragmented.
Download the full report here.
Holiday 2025 is shaping up to be a year of early planning, tighter budgets, and strategic channel shifting, and Hispanic consumers are at the center of this transformation. A national survey of 600 adults, including 300 Hispanics and 300 Non-Hispanics, uncovers how economic pressures, DEI pullbacks, and rising household costs are reshaping holiday behavior across the country. The data reveals that Hispanic shoppers are changing behavior more quickly and more decisively than their Non-Hispanic peers, which creates both challenges and opportunities for brands trying to reach these high-value households.
Download the full report here.
Three out of four Hispanics say their everyday spending has changed since the start of the year. This is significantly higher than Non-Hispanics. Cost sensitivity is driving widespread behavior changes. More than six in ten Hispanics are cooking at home more often, cutting back on dining out, and choosing lower cost or secondhand alternatives. Budget adjustments are strongest among bilingual and Spanish dominant households, which are also the groups most likely to adopt new savings tactics and switch retailers.
Over the past six months both Hispanics and Non-Hispanics have shifted toward free media, but Hispanics are leading the migration. Cancellations of paid streaming platforms are more common among Hispanic households, especially Millennials and bilingual respondents. YouTube, social media, and free video services show rising engagement. Millennials have the highest rate of switching, reinforcing that mobile first video first environments remain essential for effective holiday advertising.
Christmas, Thanksgiving, and New Year’s Eve remain universally celebrated, but Hispanic cultural traditions play a strong secondary role. Nochebuena, Día de Muertos, Las Posadas, and Three Kings’ Day show high participation among Hispanic respondents, which expands the holiday window for marketers seeking season-long engagement.
Holiday shopping begins early for many Hispanics. Nearly 30 percent of bilingual consumers begin shopping by July and Spanish dominant shoppers peak in November before Black Friday. Gen X consumers are the most likely to start early across both ethnic groups.
Spending intent is another differentiator. Hispanics plan to spend an average of 702 dollars on gifts compared to 616 dollars among Non-Hispanics. Twenty five percent of Hispanics expect to spend 1,000 dollars or more. Larger households and buying for more children contribute to these higher totals.
Amazon, Temu, eBay, Walmart, and Target continue to lead among all segments. Hispanics show a stronger mix of channels. They are more likely than Non-Hispanics to shop at department stores and discount stores, yet they also report a stronger shift toward online shopping compared to last year.
Smartphones are the primary device for holiday purchases across segments, especially among younger Hispanics. This indicates that frictionless mobile checkout is no longer optional. Buy Now Pay Later is also used at higher rates among Hispanics, particularly bilingual Millennials and Gen X.
Price is the top influence for holiday shopping decisions, followed by product quality. Hispanics show higher responsiveness to offers and rewards programs. Free shipping, coupons, and loyalty benefits are the most effective promotional levers.
Discovery patterns also differ. Hispanic consumers rely more heavily on family and friends, YouTube, social media, and in-store displays for ideas. Millennials, especially bilingual Hispanics, are much more likely to use AI tools like ChatGPT when searching for gift inspiration.
Hispanics travel for pleasure during the holidays at higher rates than Non-Hispanics. Travel is largely domestic and family oriented. Millennials lead in travel intent, while Spanish dominant and bilingual consumers are the most likely among Hispanics to take trips
Nearly 60 percent of bilingual Hispanics say the race or ethnicity of influencers is important when deciding whether to trust recommendations. Millennials show similar patterns. This contrasts sharply with English dominant Hispanics and Boomers, who place less weight on cultural identity. This signals that representation continues to matter, especially for younger bicultural audiences.
Holiday 2025 consumer behavior is defined by early planning, value sensitivity, and digital discovery. To reach Hispanic households effectively during the Holiday season, brands should consider the following actions.
The 2025 holiday season will likely reward brands that understand how quickly Hispanic consumers are adapting to economic pressures and evolving digital habits. Their stronger shift toward value seeking, earlier shopping timelines, high mobile engagement, and reliance on family, social platforms, and culturally aligned influencers creates a distinct path to purchase that is not mirrored in the broader market. These households are younger, larger, and more active across retail channels which positions them as a critical growth audience for retailers and advertisers. Brands that meet them with relevant language, compelling offers, and mobile friendly experiences will capture disproportionate share in a competitive season that begins earlier each year.
Download the full report here.