Background

The AMRG team at the US Army, in conjunction with their Ad Agency, McCann, needed to gain greater clarity and validation (on a national scale) of the African American drivers and barriers for joining the Army among prospects (potential recruits) and their influencers, established in previous qualitative research triads. ThinkNow was retained to conduct an in-depth quantitative study among these two segments.

Solution

ThinkNow designed a study to validate and quantify the learnings from the qualitative phase and to test messaging, motivators and barriers. This study consisted of a nationwide online survey among 300 African American Prospects ages 16 to 24, and 300 Influencers which were made up of parents and older siblings of potential recruits. Principal Components Analysis (a type of factor analysis) was employed to distinguish how Prospects and Influencers responded differently to motivators, barriers and messages. The study also researched perceptions of the different military branches, their likelihood to join, and preferred methods or channels for engaging with these branches.

Results

Through this research, ThinkNow identified the messages that were most likely to resonate with African American Prospects and their Influencers. The insights garnered were leveraged to drive more balanced P2P (production to population) performance within the African American consumer market, as well as impact recruitment marketing efforts through informing recruitment strategies, tactics and outreach.