Walk through any major city in the U.S. and you’ll see it. Consumer demographics are shifting. From local shops to national brands, multicultural communities are driving commerce and key economic trends. Yet, while consumers are evolving, many marketing strategies are not. Too often, multicultural audiences remain an afterthought rather than the center of business growth.

Brands that succeed in multicultural marketing start by recognizing that inclusion is a business imperative, not optional. Data shows that in many regions, net population growth and the dollars that come with it are driven by Hispanic, Black, and Asian consumers. Failing to engage these audiences is a missed opportunity, putting brands at a competitive disadvantage.

For brands that are investing in multicultural marketing, authenticity is foundational. Campaigns that perform best are rooted in local insight and cultural nuance, often brought to life through relatable storytelling and community-driven engagement. For example, influencer partnerships that reflect real family dynamics, humor, and everyday experiences resonate far more deeply than ads simply translated from English. When creative control is shared with culturally fluent voices, brands earn credibility and build relationships.

Technology powers these relationships, offering new ways to reach, engage, and measure audiences. Artificial intelligence, for instance, can help brands understand consumers, but without culturally diverse data, it misses the nuances that define communities. Human insight is critical to ensuring inclusion and minimizing bias.

On this episode of The New Mainstream podcast, Liz Pedraza, Director of Hispanic Marketing at Pinnacle Advertising and President of CIMA Advertising, explores how multicultural insight, data, and authentic storytelling create measurable business impact for brands.

Meet Our Guest:

As a 300%er, Liz’s Mexican, Puerto Rican, and American roots run deep. Growing up proud of her vibrant heritage gave Liz the courage to dream big and find new ways to reach and speak to the Latino consumer. A career spanning over 20+ years of media and strategy experience, including Univision Communications, Telemundo, NBC Universal, iHeart Media and NPR. Liz infuses boldness, drive, and a love for her culture into her work, inspiring others to embrace the beauty, relevance, and opportunity of these key audiences. A thought leader in the industry, Liz continues to weave tales of tradition and forward-thinking into the ever-changing tapestry of Multicultural marketing in the U.S.

When we launched ThinkNow Audiences, our goal was simple: put multicultural data where media gets bought. We saw a gap between multicultural insights and how those insights were being activated in media buys, so we built a bridge.

Now, that bridge is getting wider, smarter, and faster.

ThinkNow Audiences 2.0 isn’t just a refresh. It’s a strategic evolution in multicultural research and programmatic media buying. We’ve doubled down on contextual relevance, expanded private marketplace (PMP) partnerships, and focused on what matters most to buyers – culturally relevant campaigns that drive top-line results.

From Demographics to Cultural Context

Traditional multicultural targeting has often been limited to high-level demographics, like age, ethnicity, and language. While still useful, those markers alone do not fully reflect how people engage with media or express their identities in 2025.

Today’s audiences are fluid. They move between languages, cultures, and platforms depending on their mood, the moment, and the medium. So, our audience strategy needed to evolve to capture the nuances of today’s consumers.

ThinkNow Audiences 2.0 introduces a new layer of cultural context built around behaviors, affinities, and signals that reflect this complexity, including:

• Spanglish fluency segments
• Cultural content affinity, such as regional music fans, Latin American sports loyalists, or bilingual comedy watchers
• Crossover consumers who blend multicultural identity with general market tastes in streaming, shopping, and social media

By mapping these signals, we’re creating segments that reach not only Latino, Black, and Asian consumers, but also those from other diverse backgrounds. They speak to who they are and what they care about in the moment they’re engaging.

Why Contextual Targeting Matters Now

The loss of cookies has made contextual data more valuable than ever. While much of the industry is still catching up, multicultural audiences have always been more effectively engaged through context, not just identity signals.

We’ve leaned into the shift to contextual by:

• Partnering with publishers that offer culturally-aligned content environments
• Layering survey-based insights into PMP strategies so inventory reflects not just who the user is, but how and where they consume content
• Building cultural contextual bundles around moments like Hispanic Heritage Month, Día de los Muertos, or Black Music Month

In short, we’re shifting from basic audience targeting to authentic audience connection.

PMP: The Quiet Power Play

A big part of our 2.0 rollout has been focused on private marketplace deals, where we’re seeing serious traction. The agencies and brands we work with are looking for:

• Efficiency with better performance per dollar spent
• Trust through inventory with verified cultural alignment
• Customization through the ability to match creative with context

PMPs allow us to deliver all three. They provide our partners with an easy entry point into multicultural activation, eliminating the need to overhaul their entire media strategy.

We’ve seen success working with Hispanic-focused agencies, Black-owned publishers, and general market programmatic buyers who want to reach growth audiences with more intention.

Built with Cultural Integrity

What makes ThinkNow Audiences different isn’t just the multicultural data. It’s how the data is created. Our segments are built on:

• Zero-party data from ThinkNow’s proprietary research panels, real people voluntarily sharing their perspectives
• Cultural nuance layered in by humans, not just algorithms that assign generic labels
• Validated behavioral signals that reflect lived experiences rather than broad modeled assumptions

ThinkNow Audiences is not repackaged, generic data with a multicultural label on it. It’s original and culturally grounded, the result of over a decade of working at the intersection of culture, data, and media.

Looking Ahead

As we move into 2026, we are committed to making it easier for brands to meet multicultural audiences where they are in ways that are important to them.

ThinkNow Audiences 2.0 is a step forward, but it’s also an invitation to the industry to make multicultural marketing, central, not secondary, to data strategy to drive relevance in marketing and media. The future of audience targeting is not just more diverse, it’s more human, and that’s what we’re building for.

Storytelling has long been recognized as a powerful way to bridge differences and build empathy across communities. To advance health equity, stories that transform complex medical terms and statistics into human experiences can break down barriers and even save lives. When people hear from survivors or caregivers who share their culture, language, or background, it fosters trust, a crucial step in opening access and promoting advocacy within historically marginalized communities.

Health equity means people have access to resources specific to their needs, not simply offering the same solution to all. Equality may give everyone a bike, but equity ensures each bike is suited to its rider. In breast cancer care, this distinction is life-saving. Black women in the U.S. are 40% more likely to die from breast cancer than White women, despite similar screening rates. Latina women are often diagnosed later, when treatment options are fewer. These disparities stem not from personal choice but systemic barriers such as language gaps, misdiagnoses, and limited access to culturally competent care.

Addressing these inequities requires intentional, culturally relevant programs that provide wraparound support. Initiatives like patient navigation services, bilingual resources, and financial aid assistance help dismantle barriers and guide patients through overwhelming diagnoses, ensuring they are not left behind. Partnerships with faith communities, advocacy groups, healthcare providers, and media allies are also important in expanding the reach of resources while demonstrating a commitment that extends beyond awareness months.

The future of storytelling in multicultural marketing within healthcare requires authenticity and accountability. Communities expect organizations to listen, act, and show up consistently in ways that align with their values.

In this episode of The New Mainstream podcast, Nikki Hopewell, Director of Multicultural Marketing at Susan G. Komen, shares how storytelling, equity, and authentic partnerships intersect to advance breast cancer awareness and care.

Are AI tools inclusive? 

We're halfway through 2025 and one thing is undeniable: AI is no longer on the horizon, it is in the room. For the market research industry, this has come faster than most expected. What felt like an existential threat just a year ago is now transforming how researchers approach everything from segmentation to recruitment to data analysis.

But as AI becomes embedded in our workflows, a critical question arises. Are the datasets powering these models truly inclusive? Do they reflect the diverse populations researchers aim to understand, or are they building the next generation of tools on top of the same old blind spots?

Why traditional datasets pose risks 

Market research has long struggled with inclusivity. Reaching Spanish-dominant Latinos, Gen Z respondents and even male participants has always been difficult. Despite decades of effort, many of these groups continue to be underrepresented in online panels and large-scale studies.

Now, imagine deploying AI on top of these incomplete datasets. Instead of closing representation gaps, AI trained on biased data risks amplifying them at scale. Biases that were once isolated can now be baked into algorithms and amplified across the entire research ecosystem, undermining the potential of AI to drive more inclusive insights. 

AI’s pivot from threat to tool

When AI began gaining traction in the industry, initial skepticism emerged among some researchers, particularly regarding the use of synthetic data and AI-powered moderators. These tools seemed impersonal, disconnected from the human insights that drive understanding and trust among respondents.

Yet, over time, AI has proven itself capable of complementing, rather than replacing, researchers’ work. Instead of diluting what makes insights meaningful, AI can expand them by enabling researchers to finally address representation issues that more conventional methods have never been able to. This shift has prompted a more intentional approach to innovation. If synthetic data is going to shape the future of insights, it must be inclusive by design, representing the full diversity of the populations it aims to model.

How market research drives ethical AI

The market research industry is uniquely positioned to lead in this space. While many tech companies face lawsuits for training AI on copyrighted or illegally scraped data, researchers have operated under strict privacy laws like GDPR and CCPA for decades. Upholding consent, data stewardship and adherence to ethical standards has been the norm.

Our datasets are not only large, but they are also permission-based and carefully vetted. This makes them ideal for training AI models that need to mirror real-world diversity.

But it is not enough to have access to data. The same rigor applied when building representative samples must be applied to training AI models. This means proactively identifying gaps, asking who is missing from the data and taking measurable steps to responsibly include them.

Rethinking multicultural market segmentation

This brings us to the future of multicultural segmentation. Relying solely on broad demographic categories or historical internal datasets is no longer sufficient. Today’s consumers are multidimensional, and AI gives us the tools to see them more clearly. 

To generate synthetic data that accurately reflects multicultural audiences, it is essential to incorporate information from historically underrepresented communities. This requires collaboration between technologists and cultural experts, as well as a commitment to designing systems that accurately reflect the reality of diverse identities.

For researchers generating synthetic datasets, combining privacy-compliant methods with culturally rich data points, powered by AI, helps ensure that communities often left out of the conversation are fully represented moving forward. 

The road ahead

AI is not a passing trend. It is here to stay, and it is reshaping how we segment audiences, recruit respondents and activate insights. However, AI’s success depends on the quality and inclusiveness of the data behind it, and the researchers guiding its application.

For market research professionals, this is a challenge worth embracing. With deep expertise, ethical frameworks and a foundation in representative sampling, the industry is uniquely positioned to ensure that AI serves all communities, not just the most accessible ones.

The future of multicultural segmentation will belong to those who successfully integrate innovation and intention because the question is no longer whether to adopt AI, but how to use it in a way that advances representation. 

Those investing in synthetic data and inclusive segmentation strategies play a crucial role in achieving this, and those seeking better representation in data must continue to demand it.

This blog post was originally published on Quirk's Media.

For many entrepreneurs, success isn’t just about top-line growth. It’s seizing opportunities to break barriers and shape their identities as cultural and economic drivers. That’s especially true within the Latino community, where small businesses continue to power economic growth in both the U.S. and Mexico. But thriving in today’s marketplace requires more than determination and grit. On a practical level, it takes access to digital tools.

One of the biggest barriers for Latino entrepreneurs remains the digital gap. During the pandemic, many small business owners, particularly in underrepresented communities, found themselves forced to adapt overnight. They made a digital leap in three months, setting up e-commerce and learning video conferencing, that others took years to accomplish. Their determination highlights a crucial truth for marketers: to reach multicultural audiences, you must meet them where they are, not where you assume they should be.

Adaptation means more than bridging the digital divide, however. Global companies have traditionally viewed Mexico as just a source of inexpensive labor or materials. But today, it’s a hub for innovation, driving change not just in Mexico but worldwide. For brands, this means rethinking how they engage with the Mexican and broader Latin American markets, seeing them not just as suppliers but as partners and sources of influence.

In this new episode of The New Mainstream podcast, Israel Serna, entrepreneur and Partner Marketing Manager at Autodesk, shares how his work in digital education, entrepreneurship, and cross-border collaboration is reframing what it means to do business in a global, multicultural economy.

Meet Our Guest: Israel Serna 

Digital Marketing Strategist | Small Business Advocate | Bilingual Trainer & Speaker 

Israel Serna is a bilingual marketing strategist, brand consultant, and speaker with over 15 years of experience spanning tech, small business development, SaaS, and the design and interiors space. His expertise includes partner marketing, digital strategy, brand positioning, and content development—helping businesses and creators connect authentically with diverse audiences. 

Known for blending creative vision with data-driven insights, Israel approaches every project with cultural fluency, empathy, and a belief in purposeful growth. In addition to his marketing work, he curates antique collections and supports design-focused ventures bridging the past and present. 

Despite America’s growing diversity, multicultural marketing continues to face persistent underinvestment and inconsistency. While Black and Latino consumers make up approximately 30% of the U.S. population, early multicultural campaigns received less than 5% of national advertising budgets, a gap that has improved slightly but remains a major challenge today. Even now, multicultural efforts are often the first budgets cut when financial pressures arise, undermining brand loyalty and growth opportunities.

There has been a shift from language-driven strategies to culture-driven ones. In the past, Spanish-language media buys were often seen as enough. Today, success demands deeper cultural insight, recognizing that diverse consumers live multigenerational, multiracial, and bilingual realities. Authentic connection, not just language, is now the key to meaningful engagement.

Brands like Honda offer a blueprint through initiatives like Honda Stage, which uses music as a universal passion point to unite diverse audiences organically without forcing segmentation. Meanwhile, missteps like Target’s recent DEI pullback show how quickly consumer trust can erode when companies abandon their multicultural commitments.

Another critical takeaway is the growing importance of first-party data and minority-owned media partnerships. As privacy regulations limit traditional targeting methods, collaborating with platforms that genuinely understand their audiences becomes even more valuable.

Ultimately, brands must shift away from chasing fleeting viral moments and instead focus on building real, lasting community relationships.

In this episode of The New Mainstream podcast, Randy Gudiel, SVP, Media Director at Orci, shares valuable insights on why consistency, cultural authenticity, and sustained investment are now essential for brands that want to thrive in an increasingly diverse marketplace.

Meet Our Guest:

Randy Gudiel is a media strategist with over 15 years of experience in media planning, buying, and integrated marketing. He began his career in General Market advertising, supporting automotive and hospitality brands. Early in his career, he transitioned into multicultural marketing—where he led media strategy for clients in financial services, tech, government, CPG, and gaming, helping them better connect with Hispanic, Asian, and African American audiences.

Today, as SVP, Media Director at Orci, Randy leads cross-channel, performance-focused media strategies rooted in cultural relevance, consumer insight, and a Hispanic-first perspective. His work reflects the understanding that effective multicultural marketing starts with intention, not adaptation. His current portfolio spans categories including entertainment, automotive, and grocery, with a focus on building media plans that center Hispanic audiences while thoughtfully engaging the broader multicultural landscape.

Over the course of his career, Randy has also supported clients in healthcare, nonprofit, QSR, and entertainment—bringing a thoughtful, data-informed approach to every challenge.

A first-generation Guatemalan-American, Randy brings a valuable blend of lived experience and strategic expertise to the work, ensuring that every plan is inclusive, intentional, and built for impact.

Despite the U.S. being home to the second-largest Spanish-speaking population in the world, investment in multicultural marketing, particularly Hispanic marketing, remains disproportionately low, representing just 6–7% of total ad spend. This is a missed opportunity and a risk for brands looking to stay relevant in an increasingly diverse marketplace. Ignoring this reality isn’t just shortsighted, it’s bad business.

To stay competitive, brands must reflect the communities they serve. Today’s consumers, especially Millennials and Gen Z, more than half of whom are multicultural, demand more than generic messaging. They value authenticity, cultural relevance, and purpose. These digital natives engage with brands across social media, streaming, and other digital platforms. For them, it's not just about what brands sell but the stories they tell on these platforms.

Telling those stores, however, has become increasingly difficult. Some brands may revert to “total market” approaches for short-term gains amid political tension and economic uncertainty. But playing it safe often results in diluted messaging that fails to connect meaningfully with any audience. Multicultural marketing isn’t going away. It is central to business strategy and, perhaps more importantly, business longevity. And here’s why.

Demographic shifts aren’t coming; they’re already here. The U.S. is on the fast track to becoming a multicultural majority. Even as some companies quietly rebrand or downplay DEI efforts, multiculturalism is moving forward. “Inclusive growth,” which links diversity to tangible business outcomes, is emerging as a competitive advantage for forward-thinking brands.

Others, however, treat multicultural marketing as an add-on rather than a strategic priority, often due to a lack of leadership, education, or long-term vision. Change must start at the top. Executives need to empower their teams, invest in insights, and reimagine how they engage because doing so pays off.

In this episode of The New Mainstream podcast, Hernan Tagliani, President and Founder of Tagliani Multicultural, explores how shifting demographics are redefining marketing and explains why brands that fail to invest in multicultural marketing risk being left behind.