En la industria de la investigación de mercados, la incidencia se refiere a la proporción de personas de una población que cumplen los requisitos para participar en un estudio específico. Por ejemplo, si un estudio busca personas que hayan comprado un producto concreto en los últimos seis meses, la incidencia sería el porcentaje de personas de la población total que cumplen este criterio.
Si la incidencia es demasiado baja, puede resultar difícil encontrar suficientes participantes para realizar un estudio válido y relevante, lo que aumenta los costos y el tiempo de campo para completar el estudio. Identificar criterios de selección lo suficientemente específicos como para obtener resultados fiables y, al mismo tiempo, lo suficientemente amplios como para producir una muestra representativa es fundamental.
Pero, ¿qué ocurre cuando un proyecto experimenta incidencias inexplicablemente bajas a pesar de considerar criterios de selección amplios? Cuando el reclutamiento que debería haber sido rápido y fácil no lo es.
La respuesta a por qué la gente no participa en la encuesta puede estar en cómo está diseñada. Examine qué preguntas de la encuesta están siendo abandonadas. ¿Qué tendencias observa? Los cuestionarios deben adaptarse a las necesidades de una población determinada para que tengan eco. Los investigadores pueden hacerlo a través de la tropicalización, en la que el lenguaje y el estilo de las preguntas se adaptan a un contexto cultural específico, modificando ciertos términos y expresiones para hacerlos más comprensibles y relacionables con hablantes locales, culturas o generaciones específicas.
La tropicalización se puede utilizar para adaptar las preguntas de la encuesta en cuatro áreas para lograr resultados máximos:
Considerar la tropicalización del lenguaje en la investigación de mercado es importante, especialmente al diseñar encuestas. Simplemente traducir preguntas de un idioma a otro es insuficiente. La redacción de las preguntas y la presentación de las opciones de respuesta de forma diferente influyen en la eficacia general de la encuesta. El contexto cultural y las características del público objetivo siempre deben considerarse al diseñar una encuesta para que sea relevante para la audiencia prevista.
El abandono de la encuesta también puede producirse por otros motivos, como un problema de configuración en la programación de la encuesta o simplemente porque los encuestados se aburren. Es fundamental que los investigadores analicen en qué parte del cuestionario los encuestados abandonan o son filtrados para comprender mejor qué se necesita para mejorar las tasas de participación.
La tropicalización del lenguaje también puede incluir la adaptación de un cuestionario, encuesta o entrevista a la edad de los encuestados, especialmente si en un proyecto de investigación participan personas de diferentes edades.
Cuando se realiza en relación con las edades de los encuestados, la tropicalización puede implicar el ajuste del nivel lingüístico, la presentación y la formulación de las preguntas, la terminología y el tono para garantizar que las preguntas sean comprensibles e interesantes para cada grupo de edad.
Por ejemplo, si se le pregunta a jóvenes menores de 18 años sobre sus hábitos de consumo, se podría simplificar la redacción y utilizar ejemplos más concretos y actuales. Para los adultos de más de 30 años, podría utilizar un lenguaje más formal y una presentación más compleja pero fácil de entender.
Al adaptar el lenguaje en función de la edad de los encuestados, los datos recopilados serán más precisos, ya que las respuestas pueden variar según su comprensión de las preguntas. Además, la tropicalización del lenguaje también puede contribuir a la satisfacción de los encuestados, ya que las preguntas fáciles de entender hacen que los encuestados se sientan más cómodos al responderlas.
Aunque el español se habla ampliamente en América Latina, no todos usan las mismas palabras. Por ello, tropicalizar un cuestionario adaptando términos y expresiones a las variantes regionales del español hablado en cada país, facilita la comprensión.
Al aplicar un cuestionario de investigación en otro país, hay que tener cuidado. Lo que tiene sentido para unos puede confundir a otros. Por ejemplo, una tienda de conveniencia en algunos países latinoamericanos puede llamarse "tienda de abarrotes" o "minimercado", según la región. En el caso de la comida, la palabra "taco" en México y Nicaragua se refiere a la comida envuelta en una tortilla, mientras que en Colombia puede referirse a una mentira o exageración. En Chile, puede referirse a un atasco de tráfico. Del mismo modo, la palabra "torta" puede referirse a un alimento salado en México, mientras que en otros países como Argentina, es un postre dulce.
La tropicalización de las encuestas de investigación de mercado en América Latina puede prevenir problemas de comprensión y aumentar los índices de participación.
Si pensaban que tropicalizar cada encuesta según el país objetivo en América Latina era complicado, realizar una encuesta para hispanos en Estados Unidos es aún más desafiante. Esto se debe a que muchas encuestas se centran en los hispanos en general, incluyendo a personas de cualquier país de América Latina, con diferentes niveles de aculturación y diversos entornos socioeconómicos.
Pero el equipo multicultural experimentado de ThinkNow es experto en estas áreas y puede asesorarle para mejorar la incidencia en LATAM y EE. UU.
Póngase en contacto con nosotros. Podemos ayudarle.
In the market research industry, incidence refers to the proportion of people in a population who meet the requirements to participate in a specific study. For example, if a study seeks people who have purchased a particular product in the last six months, incidence would be the percentage of people in the total population who meet this criterion.
If the incidence is too low, finding enough participants to conduct a valid and relevant study may be difficult, increasing costs and field time to complete the study. Identifying selection criteria specific enough to obtain reliable results yet broad enough to produce a representative sample is critical.
But what happens when a project experiences inexplicably low incidences despite considering broad selection criteria? When recruitment that should have been quick and easy is not.
The answer to why people are not participating in the survey may lie with how your survey is designed. Examine which survey questions are being abandoned. What trends do you see? Questionnaires must be customized to the needs of a given population if they are to resonate. Researchers can do that through audience customization, in which the language and questioning style is adapted to a specific cultural context, modifying certain terms and expressions to make them more understandable and relatable to local speakers, cultures, or specific generations.
Audience customization can be used to adapt survey questions in four areas to achieve maximum results:
Considering language audience customization in market research is important, especially when designing surveys. Simply translating questions from one language to another is insufficient. The wording of questions and presenting response options differently matters to the overall effectiveness of the survey. Cultural context and characteristics of the target audience should always be considered when designing a survey so it’s relative to the intended audience.
Survey abandonment may also occur for other reasons, such as a configuration problem in the programming of the survey or simply because the respondents are bored. It is critical that researchers analyze where in the questionnaire respondents are either dropping out or being filtered out to better understand what’s needed to improve participation rates.
Language audience customization can also include adapting a questionnaire, survey, or interview for the age of the respondents, especially if a research project involves people of different ages.
When done in relation to the ages of the respondents, audience customization may involve adjusting the language level, presentation and question wording, terminology, and tone to ensure the questions are understandable and interesting for each age group.
For instance, if you're asking young people under 18 about their consumption habits, you could simplify the wording and use more specific and contemporary examples. For adults over 30, you might use more formal language and a more complex but easy-to-understand presentation.
When adapting language based on the respondents' ages, the collected data will be more accurate, as responses may vary according to their understanding of the questions. Furthermore, language audience customization may also contribute to respondent satisfaction, as easy-to-understand questions make respondents more comfortable answering them.
Even though Spanish is widely spoken in Latin America, not everyone uses the same words. Therefore, audience customizing a questionnaire by adapting terms and expressions to the regional variants of Spanish spoken in each country aids comprehension.
When applying a research questionnaire in another country, be cautious. What makes sense to some might confuse others. For example, a convenience store in some Latin American countries can be called "tienda de abarrotes" or "minimercado," depending on the region. In the case of food, the word "taco" in Mexico and Nicaragua refers to food wrapped in a tortilla, while in Colombia, it can refer to a lie or exaggeration. In Chile, it can refer to a traffic jam. Similarly, the word "torta" can refer to a salty food in Mexico, while in other countries like Argentina, it is a sweet dessert.
Audience customizing market research surveys in Latin America can prevent comprehension problems and increase participation rates.
If you thought that audience customizing each survey according to the target country in Latin America was complicated, conducting a survey for Hispanics in the United States is even more challenging. This is because many surveys focus on Hispanics in general, including people from any country in Latin America, with different levels of acculturation and diverse socioeconomic environments.
But ThinkNow's experienced multicultural team of experts is skilled in these areas and can advise you on improving incidence in LATAM and the U.S.
Get in touch with us. We can help.
Companies prioritizing diversity, equity and inclusion often experience higher rates of productivity and increased profits. That diversity goes beyond racial and ethnic differences, however. Diversity of thought is equally important, which drives innovation and creative problem-solving.
From a talent management perspective, fostering an inclusive workplace is essential to attracting and retaining talent and developing talent, particularly for marginalized and underrepresented groups. The process begins with acknowledging that these groups require programs specifically designed to build equity within an organization. While people generally have a shared humanity, understanding that systemic “isms” have moved the finish line for marginalized communities is essential to advancing equity.
DE&I initiatives existed before 2020, but post-George Floyd, many organizations have stepped up their commitments, partly because it's the right thing to do but also in fear of public backlash. An increasing percentage of consumers want to shop with brands that prioritize DE&I. Similarly, a growing number of consumers are willing to stop frequenting a store that does not publicly and consistently support diversity and inclusion. It is not just consumers unwilling to support a brand that does not meet DE&I expectations. Prospective and current employees within an organization are hyper-aware of this, and they use it to decide whether to take a job or not or stay or leave their current jobs.
Ultimately, an organization's culture is not inclusive if people are invited into a space unwilling to change. People need a sense of belonging to feel included and authentically accepted for who they are. But creating that environment in an organization is challenging because it is not easy to change hearts and minds. People have deeply ingrained values and beliefs, which make behavioral change difficult.
In this episode of The New Mainstream podcast, Tanya Diaz-Goldsmith, Director of Talent Development & Diversity for Related Companies, shares how DE&I programs focusing on behavioral changes can foster inclusive workplace environments and increase employee retention.
Meet Tanya:
Tanya Diaz-Goldsmith is the Director of Talent Development & Diversity for Related Companies. She leads Related’s diversity efforts, working to embed best in class diversity and inclusion practices into all facets of the business in order support the company’s commitment to advancing equity. Since joining Related, Tanya has developed robust strategies to promote diversity that prioritize a holistic, people centric approach and makes use of her decades of experience in real estate and nonprofit. She continues to leverage her background to build an organizational culture that inspires and supports ideation, innovation and inclusion. An enthusiastic and passionate advocate for DE&I, Tanya is known for her commitment to increasing diversity within the real estate industry.
Impact investing has emerged as a powerful tool for directing private capital toward social and environmental causes while generating financial returns for investors. This approach is particularly relevant for black and brown entrepreneurs who often face systemic barriers that limit their access to capital and resources. Many of these entrepreneurs are creating businesses that address social and environmental challenges faced by their communities, such as access to affordable housing, healthcare, and education. However, they often struggle to secure the funding they need to grow and scale their businesses.
Despite the data documenting the opportunity gap for diverse founders compared to their White counterparts, there is a persistent narrative that suggests no correlation between race and ethnicity and business enablement. Yet, their funding journey varies significantly and getting people to buy into social impact as a business strategy isn't easy.
In this episode of The New Mainstream podcast, Jessica Salinas, Chief Investment Officer at New Media Ventures, discusses how impact investing can empower diverse entrepreneurs and contribute to a more just, equitable, and sustainable society.
Black Americans are key drivers of American popular culture both as creators and consumers. Their artistic endeavors and media consumption help drive the $720 Billion media and entertainment economy. As part of The Black Consumer Project, our four-part consumer research series, we looked at specifics of how Black Americans engage with media and entertainment. The results highlight how influential the segment truly is.
Most Americans engage with some form of media daily. However, Black Americans consume significantly more media and entertainment content than non-Black Americans. For example, non-Blacks watch an average of 2.6 hours a day of streaming services compared to 3.6 for Blacks. Blacks also over-indexed in consumption of broadcast TV, online gaming, listening to music and podcasts and engaging with others on social media. Not only do they watch more and listen more, but they’re also more engaged while doing it for most activities. Forty-nine percent of Black Americans say they’re fully engaged while listening to music vs. 40% of non-Blacks, and 57% say they’re fully engaged while watching streaming services vs. 54% of non-Blacks.
Blacks and over twice as likely to follow the NBA. Interest in both these sports is higher among Blacks at the college level as well. Black Americans were also more likely to follow boxing and track and field. They showed less interest than non-Blacks in baseball or NASCAR but were about equally as interested in Major League Soccer (MLS). Interest in following all sports increased with income, especially for sports like soccer, tennis and golf.
Online gaming hasn’t always been a safe space for women and people of color. That is not surprising, considering a survey conducted in 2021 by the International Game Developers Association found that only 30% were women and only 4% of game developers in the U.S. identify as Black. This has led to a dearth of Black protagonists in games dominated by White males.
Even so, Black Americans are gamers. Being six years younger than the national median age helps boost their participation in gaming-related activities. They play differently, though. Black Americans are more likely to play video games in-person and with friends and family than non-Blacks, and they’re also slightly more likely to play on a gaming console and less likely to play on a PC.
When watching others play, they are more likely to go to YouTube and less likely to watch on Twitch.
Black Americans were instrumental in defining American music, dance, fashion and more. They are now helping shape online content. Sixty-two percent of Black Gen Z and 66% of Black Millennials have created or posted original content online in the past 30 days. The most popular site for online content creation among all ethnic groups is still Facebook with Instagram coming in second. Black creators, however, are less likely to post on Facebook (64% vs. 70%) and more likely to post on YouTube (39% vs. 28%) and equally likely to post on Instagram (47% vs. 48%).
Black Americans are monetizing their online content at similar rates as non-Blacks with Black men leading the way at 41% monetizing. Among those not currently monetizing, Black respondents were more likely to say they would monetize in the future.
Black American creators have pushed the boundaries of our cultural landscape, while Black consumers have helped to shape the tastes and trends of American pop culture. While Black consumers are more likely to engage with media content than non-Blacks, their participation cannot be taken for granted. They are hungry for culturally relevant content and gravitate towards outlets that deliver. Among streaming services, Peacock launched with shows like Bel-Air and The Best Man which drew in Black audiences, especially Gen X, which caused it to over-index among Black viewers.
However, platforms that stream online gamers, like Twitch, haven’t done a good job of stopping racist harassment prompting Black audiences to gravitate towards YouTube and other platforms. As we move forward, it is important to continue to celebrate and amplify the contributions of Black Americans to American culture and to create opportunities for their voices to be heard and their stories to be told.
Click to watch The Black Consumer Project here.
Programmatic advertising has established itself as a leading method of buying and selling digital advertising space in recent years and continues to grow in popularity. In 2022, over 90% of all digital display ad dollars transacted programmatically. Automation and data-driven decision-making have revolutionized how advertising is bought and sold, and they will play a critical role in the future of programmatic advertising. In this blog post, we will examine the future of programmatic advertising, the importance of data and the role that zero-party data and multicultural consumer insights will play.
Powered by algorithms and data, programmatic advertising automates buying and selling digital advertising space. As a result, buyers and sellers benefit from a more efficient and cost-effective process. Several key trends are influencing the future of programmatic advertising, including increased automation, the use of artificial intelligence and machine learning and the emergence of new programmatic channels.
Data is the backbone of programmatic advertising. It informs ad targeting, optimization and measurement resulting in better client results. Data also enables digital media buyers to demonstrate their campaign's return on ad spend, build trust with clients and ensure the transparency and accountability of programmatic advertising.
With the phase-out of third-party identifiers, new forms of data have emerged. Zero-party data is a relatively new concept in the world of data privacy, and it is rapidly gaining traction. [bctt tweet="Consumers voluntarily provide zero-party data without any need for cookies or tracking." username="@ThinkNowGlobal"]
Data of this type is more accurate and relevant and delivers more personalized consumer experiences. By leveraging zero-party data, digital media buyers can maximize client results while maintaining data privacy.
Another important factor driving the need for data in programmatic advertising is consumers' increasing diversity and multiculturalism. Advertisers aiming to reach and engage diverse and multicultural audiences must first understand them. Leveraging data, advertisers can identify consumer behaviors, preferences and purchasing patterns to personalize advertising campaigns and develop culturally relevant messaging.
[bctt tweet="Data is essential in enabling advertisers to personalize ads and deliver culturally relevant messaging to diverse audiences." username="@ThinkNowGlobal"]
By leveraging data, advertisers can identify consumer behavior patterns, preferences and purchasing patterns, which are essential to developing successful advertising campaigns. Understanding these insights enables advertisers to deliver more personalized advertising experiences that connect with consumers, making them more likely to engage with ads and act.
Programmatic advertising can serve timely, relevant ads to an increasingly diverse and multicultural consumer market, which is critical for reaching audiences effectively. Advertisers can leverage data to ensure that they are connecting with diverse audiences in meaningful ways that are culturally relevant and resonate with consumers. In this way, programmatic advertising is evolving to meet the needs of diverse and multicultural audiences, delivering better outcomes for both advertisers and consumers.
The future of programmatic advertising is exciting and rapidly evolving, and data will play an integral role in ensuring its success. Whether through zero-party data, multicultural consumer behavior or ad targeting and optimization, data underpins the growth of programmatic advertising and its ability to serve timely, relevant ads to an increasingly diverse and multicultural U.S. consumer market. Digital media buyers who stay informed and invest in their understanding of data and programmatic advertising will be well-positioned to deliver better client results and stay ahead of the curve.
This blog post was originally published on Quirk's Media.
Celebrations are positive ways for communities to connect and families to bond. How we celebrate differs by ethnicity, values, traditions, and even geography. In honor of Black History Month, ThinkNow conducted a national study of U.S. adults to understand Black Americans’ attitudes and behaviors toward holiday celebrations and traditions and how they compare to other demographic groups. This report is one in a series of reports examining how Americans celebrate popular holidays throughout the calendar year. Here’s what we found.
Civil rights holidays such as Martin Luther King Jr. Day and Juneteenth are celebrated by 50% and 39% of Black Americans, respectively. This compares to 12% of non-Black Americans who celebrate MLK Day and 7% who celebrate Juneteenth. Black respondents indicated they were most likely to spend time with other family members on civil rights holidays. Twenty-two percent report attending parades on MLK Day, and 26% prepare a special meal for Juneteenth.
Juneteenth is the first new federal holiday since 1983 when Martin Luther King Jr. Day was enacted. While only 12% of the Total Market celebrates Juneteenth, growing pressure from consumers on brands to be more inclusive has stimulated interest in this holiday since 2020.
Despite racial divides and systemic inequities Black Americans face in this country, they celebrate patriotic holidays at surprising rates. Over 60% of Black Americans celebrate the 4th of July, which is on par with non-Black Americans. Black Americans, however, are more likely to celebrate Memorial Day (45% vs. 35%) and Presidents’ Day (28% vs. 20%) and slightly more likely to celebrate Veterans Day (29% vs. 25%) than non-Blacks. Most Black Americans celebrate the 4th of July by gathering with family and friends (73%) and preparing a special meal (40%). Memorial Day is also an occasion to gather with friends (56%).
Black Americans’ history with patriotic holidays is complicated, however. The idea of celebrating the independence of a nation at a time when the vast majority of Blacks were enslaved rang hollow and still does for some today. Or when history neglects to tell the story of thousands of Black Americans in Charleston, South Carolina, who paid tribute to fallen Confederate and Union soldiers in one of the earliest Memorial Day observances. Over time, these stories have been written out of history books and replaced with commercialism. Today, Presidents' Day is more known for mattress and appliance sales than the first president’s birthday. Perhaps holidays like Memorial Day over-index with Black Americans because they celebrate individuals over the nation as a whole.
Halloween was one of the lesser celebrated holidays among Black Americans, with only 40% celebrating compared to 49% of non-Blacks. Relatedly, about 60% of Black Americans identify as Christian when asked about their religion. Christians have a divided perspective regarding Halloween festivities, as shown by the nearly equal halves of those who do and don’t celebrate. Among Black churchgoers looking to join the holiday fun without the pagan elements, “Trunk or Treat” events have become popular, including trick or treating in a church environment with non-threatening costumes and no bubbling cauldrons. Interestingly, Black Americans are only slightly more likely to celebrate Good Friday and Easter than non-Blacks (44% vs. 41%).
Black Americans are more likely to celebrate certain holidays, like the 4th of July, alone (21% vs. 10%), according to the research, while non-Black Americans were more often celebrating with partners since only 30% of Black Americans are married vs. the national average of 48%. This, however, leads to more time spent with their extended families. For example, 59% of Blacks celebrate July 4th with other family members vs. 45% of non-Blacks. This was also true on military and civil rights holidays, with nearly half of Black Americans celebrating Juneteenth by getting together with other family members on that day.
Most spending occurs around Christmas with purchases averaging $439 for Blacks and $469 for non-Blacks. Thanksgiving and Mardi Gras are also very popular spending holidays in the Black community with spending averages around $222 and $167, respectively. Halloween spending of $153 for Black Americans is slightly less than the non-Black average of $161.
When it comes to holidays, Black Americans are surprisingly patriotic. They may be a minority in the U.S., but they have more in common with non-Hispanic Whites than Hispanics or Asians when celebrating America and lead the nation in commemorating civil rights holidays. Their religious affiliation makes them more slightly likely to celebrate Easter than the average American, but it also makes them less likely to celebrate “pagan” holidays like Halloween.
Understanding these dynamics is key to providing goods and services that have the potential to make celebrations memorable for the 47 million Black Americans in this country who wield 1.4 trillion dollars in spending power.
You can download the full report here.