ThinkNow

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About ThinkNow

ThinkNow Is a technology driven cultural insights agency. ThinkNow enables companies and government agencies to discover the cultural drivers that influence consumer decisions. We provide insight solutions to help organizations thrive in a changing demographic environment.

Brand & Ad Tracking Study

Background: TV service provider Dish LATINO was looking for a partner to conduct an ongoing brand health and advertising tracking study.  The research objective was to better understand the U.S. Latino consumer across four acculturation levels, including the difficult-to-reach unacculturated segment. The tracking study would monitor key metrics for the brand and its competitors, including brand awareness, familiarity, likelihood to use, and brand perception. DishLATINO also wanted a vehicle to test the recall, perception, and persuasion of many of its Spanish-language TV ads. Solution: ThinkNow created a custom hybrid solution for DishLATINO to meet the needs of the study. Using our proprietary Hispanics panel (DigaYGane™) and intercept-to-online methods across several U.S. markets, ThinkNow has conducted ten waves and more than 10,000 interviews since 2016. The Hispanic sample includes quotas for four acculturation levels – Unacculturated, Spanish-Dominant Bicultural, English-Dominant Bicultural, and English-Dominant. ThinkNow provides a detailed report for each wave where the results of these four segments are analyzed in-depth and compared to previous waves. Results: This research study's insights have helped the brand and its agency tailor its messaging and strategy for its target audience. DishLATINO can monitor its brand health among U.S. Latinos and stay on top of important trends impacting the TV service industry, including the adaptation of TV online streaming services. The study has also allowed DishLATINO to periodically test new messaging, TV ads, and product/service concepts. Testimonial: “We consider ThinkNow Research a partner more than a vendor.  At every level of interaction, they are fully engaged, and they embrace our business as if it was their own.  We rely heavily on their expertise and understanding of the Hispanic audience, and are always impressed with the exceptional quality, responsive service, and on-time,

December 15th, 2020|Case Study|

Auto Insurance Study

Background: A leading national auto insurance company needed a partner to provide high quality data that would allow them to deeply understand their existing and potential customers to develop strategies for their marketing and media efforts. Business Challenge: The national auto insurance company wantedto ensure the consumer insights gained aligned closely with the segmentation they were accustomed to using across the organization. Having a partner with robust data and advanced capabilities to integrate their requirements within the tool was essential. Solution: ThinkNow recommended an audience segmentation and planning tool ThinkNow ConneKt that provided the client with not only a nationally representative General Market sample, but also with an augment of their specific target of automotive insurance policy holders and decisionmakers. Results: ThinkNow ConneKt provided the national auto insurance company with valuable information about their consumers. This data allowed them to address specific personas with targeted strategies and inform their future media plans. Download Case Study

December 15th, 2020|Case Study|

New Flavor Concept Test Study

Background: A food category brand in Latin America had been exploring the possibility of introducing a new flavor concept to consumers in the U.S. Before making a final decision, the company’s marketing and strategy partner in the US felt that a concept test was necessary among the brand’s current users. The challenge was finding a company with experience researching different ethnic groups in the U.S and could provide findings within a short time frame. ThinkNow was awarded the study because of its ability to do both. Solution: ThinkNow designed a quantitative research study that explored perceptions and barriers to product innovation. The research targeted U.S. Hispanic, African American/Black, and Non-Hispanic White users of the brand, focusing on moms with young children. Because brand penetration was low and the research needed to focus on just a handful of DMAs, ThinkNow took a less conventional approach to recruiting these respondents, resulting in readable base sizes per segment and by DMA. Results: Our study revealed that an overwhelming majority of their consumers were excited about this new flavor, giving the food category brand the green light to move forward. Testimonial: “Our client, a food category brand, needed to do an early-stage probe among its users to evaluate perception of a new product innovation concept. We probed three ethnic groups across 6 key markets with a challenging 15-day turnaround time. We were all very impressed with ThinkNow’s ability to pull this through. Quality of the data was excellent and it was delivered on time for our decision-making process.” Download Case Study

December 15th, 2020|Case Study|

ThinkNow Voter Study

Background Field Team 6 is an organization that focuses on registering Democratic voters in swing states. It successfully registered new voters prior to the 2018 midterm elections by focusing on targeting voters who opposed President Trump. To help motivate people to register to vote in 2020, Field Team 6 needed to understand the specific factors and messaging that are most likely to resonate with eligible voters in battleground states.  Solution ThinkNow designed two separate online surveys to gather insights from eligible U.S. voters. Both surveys targeted Hispanics, African Americans/Blacks, Asians and Whites. The first survey was conducted nationally and measured attitudes and preferences regarding the 2020 Presidential election and attitudes about the administration and its policies.A second survey was conducted several months later among adults from battleground states who had registered to vote within the past five years. The survey collected information on why they registered to vote, the most important factors in deciding who to vote for, and how they planned to vote in November, and related topics. Results The results of our two studies provided critical intelligence to Field Team 6. Among the significant findings was that anti-Trump message wasn’t enough. The COVID-19 pandemic emerged as the single most important issue facing voters prior to the 2020 election, which indicated that any messaging to eligible voters needed to focus on that issue. Field Team 6 ran their new messaging and TRIPLED their average registration numbers the first weekend in-field.  Testimonial “Thanks to your research and intelligence, you are directly helping to effectively register Democrats in the battleground states that will make the difference in taking back the Senate and the White House in November. Thank you so much for what you’ve done already

December 15th, 2020|Case Study|

ThinkNow SBA Research Rebrand Study

Challenge In preparation for the launch of a new brand and communications plan during National Small Business Week in 2018, the Small Business Administration (SBA) determined that a multi-phased research study was needed to explore the motivations, challenges and barriers small business owners faced and to measure their familiarity, usage and perceptions of the SBA and its services. The testing of new communications and creative concepts for the SBA was also part of the research effort. Solution Together with the SBA and its marketing agency, ThinkNow developed a comprehensive research plan that consisted of the following elements: Listening Sessions: ThinkNow conducted a series of qualitative listening sessions among SBA resource partners to determine the needs and perceptions of these partners as it related to the SBA and its services.Synthesis of Information: ThinkNow synthesized existing data, trends and other information on small business owners and prepared a detailed report that synthesized the information from these multiple sources.Audience Profiles: ThinkNow developed a profile of the SBA’s key audience segments that included demographic and psychographic information, key issues/desires/motivators, and communication habits.Creative Testing (Round 1): ThinkNow conducted 12 online focus groups to test creative concepts among small business owners of different business life stages. This qualitative research eliminated the weakest concepts and provided direction on the stronger ones.Creative Testing (Round 2): ThinkNow conducted a second round of online focus groups (9) to test the revised creative concepts.  Results Through this comprehensive and successful research program, ThinkNow was able to provide the SBA with critical information and insights that guided and informed its brand and creative strategy for 2018. Download Case Study

December 1st, 2020|Case Study|

ThinkNow Hispanic Qualitative Research

Background: A Fortune 100 auto maker was looking to take the lead with multicultural consumers in the U.S. To do so, the brand team needed to better understand the unique needs and behaviors of Hispanic consumers as well as their perceptions of the brands offered in this category so they could build a relevant and connected end-to-end experience. Solution: ThinkNow created an integrated solution combining online discussion boards, in-person focus groups, and in-depth interviews. The approach was divided into three individual phases designed to start broadly on a national level via online discussion boards, allowing us to discover the “unknowns,” then use the learnings and apply them to more specific discussions through the next phase of in-person focus groups. In the final phase, we conducted in-depth interviews which focused on conversations around key influences impacting purchase decisions. Results: The results from the study have been groundbreaking for the auto maker. It not only gave them the direction they needed to create more relevant marketing messages, but also brought about additional awareness and revealed how many of their previous understandings and assumptions about this demographic were inaccurate and thus changed. The additional insight facilitated conversation among senior leadership about the opportunity that U.S. Hispanic consumers represented for the brand.   Download Case Study

December 1st, 2020|Case Study|

Hispanic Caregivers Study

Background A membership association needed to build a foundational need assessment of Latino caregivers, their experiences, journeys, and challenges. The research informed the association’s upcoming demonstration project within Los Angeles District 1 communities. The research objectives were to learn about caregiver needs and the current Hispanic/Latino experience, build a connected experience that meets the needs of the local community, and identify key levers that will drive the impact and relevance of the association’s programs. Additionally, innovative solutions were sought that can address gaps or improve the caregiver experience and replicate best practices by building out tools to be adapted into other markets.    Solution ThinkNow conducted an immersive, ethnographic study of 15 Stakeholders, 22 Caregivers (Low, Medium, High Acculturated Hispanics) and 9 Care recipients (Age range 57-90). Results ThinkNow’s insights enabled the association to strategize at the local level and more effectively direct its offering to other audiences across the country. Additionally, data from the ThinkNow study informed the association’s hypothesis as to what is needed in the Latino caregiver community and helped define the metrics used to measure success. Download Case Study

December 1st, 2020|Case Study|

ThinkNow Communications & Message Testing

Background: Campbell Ewald was tasked with determining if advertising used in past Covered California campaigns was still effective in encouraging uninsured Californians to sign up for health insurance via the state health insurance exchange. To do that, they needed a research partner to provide qualitative research to uncover and understand current perceptions of and barriers and motivations to getting health insurance through Covered CA among existing and new audiences. Solution: ThinkNow conducted 15 focus groups with segments in both Southern and Northern California targeting Hispanic, African American, and multi-segment audiences. We spoke to both insured and uninsured respondents as well as those that were subsidy-eligible and non-subsidy eligible. Focus groups were conducted in English, Spanish, and Bilingual. Results: It was determined that messaging used to communicate with remaining uninsured Californians needed to change.  The remaining uninsured Californians need insurance information to be communicated more explicitly. ThinkNow identified creative that was still effective, and others that were not. Campbell Ewald took these findings and used them to plan the 2016-17 Covered California marketing campaign. The campaign was nominated for an Ogilvy Award for Excellence in Market Research by the Advertising Research Foundation, ARF. Download Case Study

December 1st, 2020|Case Study|

ThinkNow Ad Council Creative Testing

Background One third of Hispanic students do not graduate on time with a standard diploma, which can have a severe short- and long-term impact on their economic security and health. Over 70% of Hispanic dropouts report dropping out of school due to a lack of support from their parents, which is a result of their low levels of formal education, lack of familiarity with the American school system, and feeling unwelcome at their children’s schools. Challenge NGL Media needed a research partner to test creative concepts for the Ad Council’s “No One Gets a Diploma Alone” campaign. The goal of the campaign is to motivate Latino adults ages 25-35 without a high school diploma to take the first step towards getting their high school equivalency (HSE) diploma and a better future. Solution ThinkNow conducted a quantitative research study to measure the effectiveness of three advertising concepts developed for the “No One Gets a Diploma Alone” campaign. We measured overall appeal, believability, message recall, likes/dislikes, motivation, and impact on their interest in pursuing a high school diploma. The study consisted of a nationwide survey of n=225 Hispanics 25 to 40 years of age who do not have a high school diploma or GED and are open to going back to school to get a diploma. Because this segment of the population can be difficult to research, we utilized a combination of online and mall-intercept interviews across the country. Since a large share of this population is known to be Spanish-Dominant and/or less acculturated, the survey was offered in English and Spanish. Results The research revealed that the “no one gets a diploma alone” messaging has strong appeal among Latino adults. It effectively communicates that they can

December 1st, 2020|Case Study|

Interview with ThinkNow Co-Founder and Principal, Mario Carrasco

Tell us a little bit about your role and how you got here. (what inspired you to start a martech company) We didn’t set out to start a martech company but my career went full circle. I started out as a marketing director for a B2B publication focused on Latino entrepreneurs, Hispanic Business. There I learned about how important Latino, African-American, and Asian entrepreneurs in the U.S. are to our economy. After several years on the marketing side of things, I transferred to the market research side of marketing at a company, Garcia Research, where I became VP of Online Research after building what became the first nationally representative Hispanic online panel in the industry. This led to the company being acquired after two years of launching the panel and at that time my business partner and I decided to not go along with the acquisition and start ThinkNow.

May 21st, 2019|Blog, MarTech, News|